Cancellation & Refund

Creative Grains Calcutta (“Creative Grains Calcutta”/ “we”/ “us” / “our”, which also includes its affiliates) is the author and publisher of the internet resource creativegrainscalcutta.com (“Website”). The terms hereof shall constitute Creative Grains Calcutta Cancellation and Refund Policy in relation to the products sold on our Website.

CANCELLATION AND REFUNDS BY THE COMPANY

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being cancelled include but are not limited to inaccuracies or errors in pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled by us after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account.

CANCELLATION AND REFUNDS BY THE CUSTOMER

1. No returns will be offered on any product that has been delivered to the customer without any damages or defects.
2. Returns will only be offered when a product has been wrongfully delivered, or has a genuine quality/manufacturing defect that is reported to us within 48 hours of delivery of the product by way of email at celebrate@creativegrainscalcutta.com. In such case, we are open to extending full refund or re-fulfilling your order against the return of the product, subject to the fact of such defect being established. Our customer care team will look into the issue and revert within 48 working hours. Refunds, where applicable, will be made within 14 working days from the date of receipt of returned goods. 
3. Cancellation of an order by the customer is permitted only within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction. If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any. If you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs. All cancellations are subject to a cancellation charge/bank transaction charge of up to 3% of your total order value. All refunds will be processed within 14 working days from the date of cancellation of the order.
4. No refunds shall be given if the customer has provided wrong or incomplete shipping address, there are 2 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.